Shipping policy

Shipping Policy

At By YUKI, we carefully prepare every order and aim to get your new favourites to you & your pup as quickly as possible. 

Processing & Dispatch

Orders placed before 21:00 are aimed to be dispatched the next business day.

Orders placed during weekends or on public holidays will be processed on the next available business day.

During exceptionally busy periods, launches or holidays, processing may take slightly longer. If we expect a significant delay, we will do our best to keep you informed.

Shipping Destinations

By YUKI ships within the Netherlands and to selected international destinations.

The available shipping options for your country will automatically be shown during checkout after you enter your delivery address.

Shipping Costs

Shipping costs depend on the destination of your order and are calculated according to the shipping zone.

The exact shipping cost applicable to your order will always be displayed at checkout before you complete your purchase.

Estimated Delivery Times

Our current estimated delivery times are:

Destination	Estimated delivery
Netherlands	2–4 business days
Belgium & Germany	2–4 business days
Luxembourg, France, Denmark & Austria	3–6 business days
Spain, Italy, Sweden, Poland & Czechia	4–7 business days
Portugal, Croatia, Slovenia, Slovakia, Hungary, Romania, Bulgaria, Ireland, Finland, Estonia, Latvia & Lithuania	5–8 business days
Greece, Cyprus & Malta	6–10 business days

Delivery times are estimates and begin once your order has been dispatched.

Please note that delivery times may occasionally be affected by circumstances outside our control, such as carrier delays, severe weather, public holidays or exceptionally busy periods.

Order Tracking

When tracking is available for your shipment, you will receive tracking information once your order has been dispatched.

Please allow some time for the tracking information to become active after receiving your shipping confirmation.

Delivery Address

Please make sure your delivery address is complete and correct before placing your order.

By YUKI cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

If you notice an error in your delivery address after placing your order, please contact us as soon as possible. We will do our best to update the address if your order has not yet been dispatched.

Delayed or Lost Parcels

Occasionally, a parcel may experience an unexpected delay while in transit.

If your order has not arrived within a reasonable period after the estimated delivery time, please contact us so we can look into the shipment with the carrier.

If a parcel is confirmed as lost, we will work with you to find an appropriate solution in accordance with your consumer rights.

Damaged Parcels

If your parcel or products arrive damaged, please contact us as soon as possible and include clear photographs of the packaging and affected product(s). This will help us investigate the issue and arrange an appropriate solution.

International Orders

For orders delivered within the European Union, no customs duties are normally charged to the customer for goods dispatched from the Netherlands.

For destinations outside the European Union, customs duties, import taxes or other local charges may apply. Unless otherwise stated during checkout, these charges are not included in the product or shipping price and may be the responsibility of the recipient.

Customs procedures may also cause additional delivery delays.

Questions About Your Delivery

If you have any questions about shipping or an existing order, please contact us using the contact information provided on our website. Please include your order number so we can help you as quickly as possible.